Welcome to the BTS E-learning Center!


BTS E-learning Center (BTS) is a virtual learning site. It is a web application that anyone can use to get effective online courses.
BTS E-learning Center is our community option where you can learn and discuss. Feel free to explore and join in!

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Available courses

Description:


This is a one topic course planning for people involved in Customer Experience. Customers who are not satisfied with the service provided will simply go elsewhere. In order to retain current customers, you will learn how to deliver exceptional customer service building customer loyalty and attract new customers.

Duration: Approximately 10 minutes.

Media: HTML and Flash.

Cost: FREE

Created by BTS Consulting

Description:


This is a great one topic course for anyone involved in projects.  In a short amount of time you will learn the essentials of Project Management, how to plan, implement, control and close any type of project.

Duration: Approximately 20 minutes.

Media: HTML and Flash.

Cost: FREE

Created by BTS Consulting

Description:


This is a one topic course.  In few minutes you will learn how to improve  safety, cost, quality, delivery and responsiveness to customer needs.

Duration: Approximately 10 minutes.

Media: HTML and  Flash.

Cost: FREE

Created by BTS Consulting

Description:

This is a one topic course.  In a very short time, you will learn step by step how to plan and conduct an effective meeting in order to achieve your goals.

Duration: Approximately 10 minutes.

Media: HTML, Flash and Voice over.

Cost:   FREE

Created by BTS Consultilng

Description:

This is a one topic course.  It should be of interest to a wide range of people.You will learn how to use a systematic process to identify the "real" cause of a problem in order to implement an effective solution rather than continuing to deal with the symptoms, besides to avoid recurrence.

Duration: Approximately 20 minutes.

Media: HTML, Flash and Voice over.

Cost:   FREE

Created by BTS Consulting

Description:

This is a one topic course.  You will learn how to manage efficiently the customer complaint causes.

Duration: Approximately 10 minutes.

Media: HTML, Flash and Voice over.

Cost: FREE

Created by BTS Consulting


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